How to claim in just 5 steps

There’s no limit to how many times you can claim per year, per appliance.

We expect you to take reasonable precautions to keep your appliances safe from damage. If you fail to do so, your claim may not be paid.

1 Tell us about any claim as soon as possible from discovering the loss, theft, breakdown or damage.

2 If you need to claim for the loss or theft of your appliance, there are additional steps you will need to take.

3 You can make your claim by:
Calling us on 0161 88 33 183 (lines open Monday – Friday, 9am – 5pm)
Writing to us at ProtectYour.Tech, 13th Floor, City Tower, Piccadilly Plaza, Manchester, M1 4BT.


4 A claims representative will walk you through the simple claims process and tell you what information and documents you will need to provide for us to assess your claim, like your proof of ownership or police reference number.

5 Pay your excess and sit tight while we either repair your appliance or send you a replacement. Your excess will need to be paid before we can settle your claim.